Bilingual Customer Care Representative (Spanish/English)

Acrisure•Springfield, IL

2d•$17 - $18•Onsite

About The Position

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more. In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Requirements

Professional telephone demeanor, good verbal and written communication skills, good listening skills, along with strong organizational skills.
Thorough knowledge of workers’ compensation claims procedures and policies
Possess a strong understanding of human nature and motivation principles.
Readily control/handle problem issues in times of stress and in a climate of conflict and/or adversity.
Computer literacy including strong familiarity with Microsoft Office Suite.
Ability to type 45 WPM.
Responsiveness to changing business needs.
Ability to work with limited supervision.
Ability to multi-task while also maintaining attention to detail.
Ability to adhere to the code of ethical conduct.
Minimum Education: High School Diploma or equivalent.
1 -2 years of customer service experience preferably over the phone.

Nice To Haves

Preferred Education: College degree preferred.
Desire for career development within the insurance industry.

Responsibilities

Answer incoming calls and document claim file activities for multi-state workers’ compensation claims.
Set up new losses and document claims file activities upon loss intake.
Support team by answering telephones, completing telephone surveys, updating the call log, producing claim kits, and facilitating special handling requests.
Assist clients with MPN/HCN/MCO network provider lookups.
Update the customer notes for accounts with special handling.
Handle unidentified mail.
Review and sort outgoing indemnity and medical checks.
Other duties and projects as assigned.

Benefits

Competitive compensation
Generous vacation policy, paid holidays, and paid sick time
Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Paid maternity leave, paid paternity leave, and fertility benefits
Career growth and learning opportunities
…and so much more!
Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.