Florence - Customer Care Specialist - Full Time

Long-Lewis Automotive Group•Florence, AL

11h

About The Position

Long-Lewis Auto Group is seeking a Customer Care Specialist to serve as the initial point of contact for customers reserving vehicles. This role is crucial for ensuring a seamless and pleasant rental experience, from the initial phone call to the final interaction. The ideal candidate will be energetic, organized, and capable of thriving in a fast-paced environment.

Requirements

Strong communication and customer service skills
Ability to manage multiple customer interactions and follow-ups efficiently
Familiarity with CRM systems and data tracking
Self-motivated with a proactive approach to identifying sales opportunities
Customer engagement and relationship building
Sales awareness and opportunity identification
Organization and attention to detail
Team collaboration across service and sales departments
Time management and follow-through

Nice To Haves

Experience in automotive sales, service, or business development preferred

Responsibilities

Utilize service mining tools daily to identify customers with strong equity positions and upgrade potential.
Prepare personalized outreach materials, including customer letters and labeled envelopes with appointment details.
Coordinate with service greeters to ensure all prepared materials are organized and ready for customer arrival.
Conduct outbound calls or messages to targeted customers to offer vehicle evaluations during their scheduled service visit.
Accurately document customer interest and interactions in the CRM system.
Ensure customers receive their personalized communication at check-in or via alternative delivery (e.g., vehicle drop-off or pick-up).
Engage directly with waiting customers to introduce services and confirm receipt of outreach materials.
Offer and conduct vehicle evaluations following established appraisal processes.
Respond to pre-identified customer interest from prior outreach and complete valuation requests.
Facilitate seamless handoff to the sales team for customers interested in upgrading or exploring purchase options.
Conduct follow-up outreach to confirm receipt of communications and overall customer experience.
Re-engage customers who received vehicle valuations to gauge interest in selling or upgrading their vehicle.
Maintain detailed and accurate records of all follow-up activities within the CRM.