Part Time Customer Care Specialist

Saia Inc.•Laredo, TX

4d•$21 - $26•Onsite

About The Position

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about. Position Summary Provides support to customers and terminal operations by managing communications and coordinating service activities. Delivers accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Authorized to work in the United States.
Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.

Nice To Haves

2+ years of transportation, customer service, or related experience.
Working knowledge of Microsoft Office.

Responsibilities

Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
Confirms delivery availability with dispatch and addresses scheduling conflicts.
Prepares and reviews dispatch paperwork for accuracy and completeness.
Supports billing and data entry while maintaining accurate terminal records.
Conducts driver check-ins to verify delivery performance and address service issues.
Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Benefits

At Saia, your success is our success!
That’s why we work hard to provide you with what you need to build an awesome career.
We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
Make Your Move At Saia, our people are the reason we’ve been successful for over a century in the industry.
Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more.
With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team.
So, if you’re ready to put your career on a solid path, let’s go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
With headquarters in Georgia, Saia LTL Freight operates across the U.S. and employs thousands of people nationwide.
Through our network of partners, we serve the balance of the U.S. including Alaska and Hawaii, plus Puerto Rico, Canada and Mexico.
Through our three operating service groups-Saia LTL, LinkEx, and Saia Logistics Services-we provide complete transportation and logistics solutions.
As a company, Saia is dedicated to providing every employee the opportunity and environment to continue to grow and contribute, individually and as part of a team.