Customer Care Specialist

World Oil Corp. • Compton, CA

406d • $37,440 - $37,440

About The Position

The Customer Care Specialist at World Oil Corp is responsible for delivering exceptional customer service to both internal and external clients. This role involves processing customer orders, providing support to drivers and customers, and ensuring compliance with company policies. The position emphasizes effective communication and collaboration with various teams to enhance customer satisfaction and service delivery.

Requirements

• High school diploma or GED
• 1 or more years of Customer Service experience
• Strong communication skills
• Experience with Microsoft Office products, including Word and Excel.

Responsibilities

• Processes customer orders, changes, and returns according to department policies and procedures.
• Provides communication and support services to drivers, customers, and operations.
• Delivers timely and accurate information in response to customer questions and requests.
• Conducts detailed compliance reviews of completed paperwork and distributes it to the appropriate department for processing and billing.
• Offers timely feedback to the company regarding service failures or customer concerns.
• Partners with sales and operations teams to meet and exceed customer service expectations.
• Works with the credit department to resolve disputed credit items.
• Handles posting and fulfillment of service orders.
• Responsible for filing and scanning documents.
• Generates customer reporting.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid vacation time
• Paid mealtime

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Petroleum and Coal Products Manufacturing
• Education Level: High school or GED