Customer Care Specialist

Bluestone Bank • Raynham, MA

400d

About The Position

The Customer Care Specialist at Bluestone Bank is responsible for delivering exceptional customer service in a call center environment. This role involves handling incoming and outgoing communications with customers regarding their accounts, addressing inquiries, and promoting bank products and services. The position requires availability from Monday to Saturday, working a five-day week, and emphasizes adherence to bank policies and quality standards.

Requirements

• One to three years of banking or call center experience required.
• Knowledge of banking products and services strongly preferred.
• High school diploma or equivalent is required.
• Strong customer service skills and excellent written and verbal communication skills are essential.
• Ability to handle customer interactions with tact and diplomacy.
• Ability to quickly learn and effectively use various software programs.

Responsibilities

• Provide friendly and professional assistance to customers according to Bluestone Bank's quality standards.
• Handle questions and inquiries related to bank products and services, directing them to the appropriate personnel when necessary.
• Address customer complaints and requests effectively.
• Identify opportunities to promote relevant products and services to customers.
• Accurately complete account transactions, maintenance, and service requests.
• Understand and comply with bank policies and procedures regarding daily operations, security, and compliance.
• Attend all required regulatory and internal training sessions.
• Achieve monthly sales/referral and service goals.
• Assume additional responsibilities as requested.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED