Customer Care Specialist

H2O Innovation • Spring, TX

112d

About The Position

The Customer Care Specialist is responsible for providing exceptional customer service to clients and stakeholders in the wastewater sector. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and support. The specialist acts as a liaison between customers and various departments within the organization to address concerns and provide solutions.

Requirements

• Familiarity with wastewater systems and industry regulations is a plus.
• Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Attention to detail and high standards for accuracy.
• Ability to work independently and as part of a team.

Nice To Haves

• Bachelor's degree in Environmental Science, Communications, or a related field is preferred.

Responsibilities

• Respond to customer inquiries and requests via phone, email, and in-person. Provide accurate information about wastewater services and address any concerns promptly.
• Identify and resolve customer issues related to wastewater services. Escalate complex problems to the appropriate department for resolution.
• Maintain and update customer accounts, ensuring all information is accurate and up to date. Assist customers with billing inquiries, service requests, and account changes.
• Serve as the main point of contact for customers, ensuring clear and effective communication regarding service updates, maintenance schedules, and any other relevant information.
• Gather customer feedback to identify areas for improvement in service delivery. Share feedback with the relevant teams and participate in developing solutions.
• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Ensure all documentation is accurate and accessible.
• Educate customers about wastewater management practices, conservation tips, and the benefits of efficient wastewater systems.
• Assist in managing customer communication during emergency situations such as system failures or service interruptions. Provide timely updates and support to affected customers.
• Participate in training and development programs to stay updated on industry trends, company policies, and customer service best practices.
• Other duties as assigned.

Benefits

• Full-time position with potential for overtime and on-call responsibilities during emergencies or peak service periods.
• Willingness to work flexible hours, including evenings and weekends, if necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees