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The Customer Care Specialist at Nicor Gas is responsible for handling a variety of customer inquiries related to gas emergencies, service requests, billing questions, and other customer service needs. This role operates in a fast-paced, unionized environment, requiring flexibility in scheduling and a commitment to providing excellent customer service. The position involves working in a 24/7 call center, with potential for overtime during peak seasons, and offers opportunities for remote work after a probationary period.