Customer Care Specialist - Work From Home

Spade Recruiting • Tucson, AZ

89d

About The Position

As part of our team, you’ll be the primary point of contact for the families we serve. Your role is to educate clients about their benefits, answer their questions, and provide guidance that helps them make confident decisions about their coverage. This position is about more than managing policies — it’s about empowering families, simplifying complex information, and building relationships based on trust and care.

Requirements

• Excellent communicator with strong interpersonal skills
• Friendly, compassionate, and service-oriented
• Comfortable working remotely and using digital tools
• Organized, proactive, and motivated to grow
• Legally eligible to work in the United States or Canada

Nice To Haves

• Experience in customer service, sales, or insurance is an asset (but not required)

Responsibilities

• Build and maintain strong, long-term relationships through consistent communication and service
• Guide clients through their benefit options, claims, and updates with professionalism and empathy
• Clearly explain coverage details in a simple, relatable way
• Work with leadership to improve onboarding and client experience initiatives
• Serve as the main contact for client inquiries and service needs
• Participate in regular training, mentorship, and leadership development programs

Benefits

• Fully remote flexibility — work from anywhere
• Weekly pay with performance-based monthly bonuses
• Comprehensive training and personalized mentorship
• Clear advancement opportunities with fast-track leadership paths
• A supportive, purpose-driven culture focused on growth and collaboration
• The chance to make a meaningful difference in your community and in the lives of working families

What This Job Offers

• Number of Employees: 5,001-10,000 employees