Customer Care Specialist - WFH

Spade Recruiting • Alexandria, VA

87d

About The Position

As a representative of our organization, you’ll serve as the first point of contact for the families we protect. You’ll play a key role in helping clients understand their coverage, navigate their benefits, and feel confident about their decisions. This position goes far beyond managing policies — it’s about creating genuine connections, educating families on their options, and becoming a trusted resource they can rely on for years to come.

Requirements

• Strong communication and relationship-building skills
• A friendly, service-oriented mindset with a genuine desire to help others
• Tech-savvy and comfortable in a remote-first environment
• Highly motivated, organized, and goal-driven
• Background in sales, customer service, or insurance is an advantage (but not mandatory)
• Must be legally eligible to work in the United States or Canada

Responsibilities

• Build meaningful relationships through consistent communication and high-quality service
• Guide policyholders through their benefit options, claims, and updates with empathy and precision
• Simplify complex coverage information into clear, easy-to-understand terms
• Work closely with leadership to refine onboarding and client-experience processes
• Act as the go-to point of contact for client questions and service needs
• Participate in continuous learning, coaching, and leadership development opportunities

Benefits

• Remote flexibility: work from anywhere with a reliable internet connection
• Consistent income: weekly pay plus monthly performance incentives
• Comprehensive training: structured onboarding with personalized mentorship
• Growth potential: clear paths toward leadership and career advancement
• Supportive culture: a values-driven team that celebrates collaboration and success
• Meaningful impact: the chance to improve lives and support families in your community

What This Job Offers

• Number of Employees: 5,001-10,000 employees