Customer Care Specialist - WFH

Spade Recruiting • Waco, TX

123d

About The Position

We’re not your traditional insurance agency. Our team is built around people, purpose, and progress. We help working families protect what matters most while giving our team members the tools and freedom to design a career that fits their life. We believe success is built on flexibility, growth, and community. With advanced technology, hands-on mentorship, and a culture that rewards ambition, we provide the perfect environment for those ready to take control of their future. In this position, you’ll be the frontline of client care. You’ll guide families through benefit options, answer important questions, and ensure every client feels confident and supported. This isn’t just about managing policies—it’s about empowering people, simplifying complex information, and becoming a trusted partner families can rely on for years to come.

Requirements

• Strong communication skills and a people-first mindset
• Comfortable with digital tools and remote collaboration
• Organized, proactive, and self-driven
• Customer service or insurance experience is helpful (but not required)
• Legally eligible to work in the U.S. or Canada

Responsibilities

• Build long-term client relationships through ongoing service and support
• Walk policyholders through benefit details, updates, and claims
• Translate coverage into clear, easy-to-understand explanations
• Collaborate with leadership to improve onboarding and client experience
• Act as the go-to resource for all client service needs
• Take part in training and leadership programs designed for career growth

Benefits

• Remote-first flexibility—work from anywhere with adaptable hours
• Weekly pay plus performance-based bonuses
• Structured training and hands-on mentorship to help you succeed
• Rapid advancement opportunities with clear leadership pathways
• A supportive, mission-driven team that puts people before profits
• The chance to make a real difference in your community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees