Customer Care Specialist - WFH

Spade Recruiting • Anchorage, AK

88d

About The Position

As a representative of our agency, you’ll play an essential role in guiding and supporting the families we serve. You’ll help clients understand their coverage, answer important questions, and ensure they receive the protection and peace of mind they deserve. This role is about more than policies — it’s about building trust, simplifying information, and helping families make informed decisions that truly benefit them.

Requirements

• A confident communicator with excellent interpersonal skills
• Positive, empathetic, and driven to make a difference
• Comfortable using online tools and working in a remote environment
• Self-motivated, organized, and results-oriented
• Experience in customer service, insurance, or sales is a plus (but not required)
• Eligible to work in the United States or Canada

Responsibilities

• Develop strong, long-term relationships with clients built on communication and care
• Support policyholders through claims, coverage updates, and benefit explanations
• Present information clearly and in a way that’s easy to understand
• Partner with leadership to improve processes and client satisfaction
• Act as a reliable point of contact for all service inquiries
• Participate in ongoing mentorship, leadership training, and professional development

Benefits

• Remote flexibility — work from anywhere with a strong internet connection
• Weekly pay and bonuses — consistent income with performance-based incentives
• Personalized mentorship — hands-on guidance designed to help you succeed
• Advancement opportunities — fast-track paths for leadership and career growth
• Supportive team culture — a mission-driven community that celebrates your wins
• Purpose-driven work — the chance to make a real impact in people’s lives every day

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees