Customer Care Specialist Needed

VCA Animal Hospitals • Jackson, WY

104d

About The Position

We are seeking an experienced Client Service Specialist to join our team. Here at VCA SCAH we are a collaborative team and truly enjoy our work environment! We have a 4 day work week and are looking for a fulltime, year round person with great people skills! At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Requirements

• Experience in customer service.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong organizational skills.

Nice To Haves

• Experience in a veterinary or animal care setting.
• Knowledge of animal husbandry and non-medical pet care.

Responsibilities

• Greeting visitors and answering telephones.
• Guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance, including removal of animal waste and ensuring that the facility is neat and clean at all times.

Benefits

• Competitive compensation.
• Comprehensive benefits package including medical, dental, and vision.
• Paid vacation and sick days.
• 401(k) plan.
• Generous employee pet discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level