Customer Care Specialist - Lexington

Terminix Service • Lexington, SC

221d • $15 - $17

About The Position

Terminix Service, Inc. of Lexington, SC is looking to hire a Customer Care Specialist. All work is performed in person at our office in Lexington, SC. As a Customer Care Specialist, you arrive at the office each day determined to provide superb customer service to our clients and help keep our office running smoothly.

Requirements

• Prior office experience including billing, collections, sales, etc.
• Prior customer service /call center customer service work experience
• Demonstrated sales ability
• Ability to discuss service and speak knowledgeably to customers
• Ability to upsell services to customers
• Ability to work well under pressure and deal with difficult situations or customers to diffuse situation and help resolve the problem
• Valid Driver's license required

Responsibilities

• General office duties, creating reports, assist with scheduling customer appointments, process payment and invoices
• Handle medium to high call volume managing inbound and outbound phone calls
• Develop and nurture customer relationships to retain customers, build new business/customers, meeting and exceeding customers' expectations
• Further build brand loyalty and recognition
• Oversee account management maintaining a focus on customer service to prevent loss of customers / closed accounts
• Understand Terminix Service, Inc services and products to clearly share with customers
• Offer customer solutions with products and services to meet their needs and resolve any pest and other issues
• Utilize company vehicle to complete bank deposits, post office and other company business during the workday

Benefits

• Medical, Dental, Vision
• 401k with a match after 6 months
• Profit Sharing
• Flexible spending account
• Life insurance
• Paid holidays
• Paid time off
• College scholarships for dependents
• Real opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services