Customer Care Specialist II

Cox Automotive • Carmel, IN

104d • $17 - $26

About The Position

Cox Automotive's FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology. FleetNet America is Cox Automotive Mobility's centralized Maintenance Management division; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business.

Requirements

• High School Diploma/GED and 3 years' experience in a related field.
• Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.

Nice To Haves

• Working knowledge and proficiency with Microsoft Excel and Word applications.
• Excellent verbal and written communications and interpersonal skills.
• Bi-lingual, a plus.
• Effective problem solving and technical troubleshooting skills.

Responsibilities

• Administrative duties for onboarding new customers that may require working in several different applications.
• Working with sales and customers directly to acquire information for onboarding.
• Make updates and changes to customers inventory, service requirements or contact information in FleetNet applications.
• Perform additional duties, such as data analysis, special projects related to customer's needs, reporting.
• Consult supervisor as needed for problem/complex request resolutions.
• Provide input for improvements, diagnostic tools, and process changes.
• Monitor queues to proactively look for changes needed and potential issues.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED