Customer Care Specialist I - Residential

Cable One Incorporated • Cleveland, MS

151d • $13 - $14

About The Position

Join Our Team as a Customer Care Specialist! At Sparklight and our Cable One family of Brands, we're all about our neighborly approach, connecting people to what matters most. Are you ready to be a crucial part of this mission? As a Customer Care Specialist, you'll be the face and voice of our company, helping customers both in person and over the phone. Your role will be key in delivering exceptional service and driving our growth. Location: This role will operate in Cleveland MS.

Requirements

• High school diploma or GED.
• A few months in customer service.
• Outstanding communication skills.
• Solid data entry and computer skills.
• Eager to learn about our products and stay up to date.
• A good driving record and a valid driver's license in the state you are applying for.
• Bilingual (English and Spanish) is preferred.

Responsibilities

• Engage with Customers: Welcome guests and handle inquiries with a warm smile, whether face-to-face, chat or on the phone.
• Solve Problems: Tackle customer issues, provide accurate billing information, and resolve standard problems.
• Drive Revenue: Secure new and incremental revenue by promoting our products and services.
• Educate & Assist: Guide customers on using our products and help them navigate our services.
• Follow-Up: Make sure every issue is resolved to our customers' satisfaction and keep improving our service.

Benefits

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 on 1st year).
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs.
• Advancement opportunities.
• Collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED