Customer Care Specialist I-Residential - R-104898

Cable One Inc - Sparklight • Texarkana, TX

388d • Onsite

About The Position

The Customer Care Specialist I-Residential at Cable One Inc is responsible for securing new recurring revenue from residential prospects and enhancing revenue from existing customers through proactive communication. This entry-level position involves providing customer support, resolving issues, and promoting company products and services to ensure customer satisfaction and loyalty.

Requirements

• Stable work history
• Valid driver's license, reliable transportation/vehicle, and automobile insurance as required by Hargray
• Basic mathematical and computer skills
• Ability to work in adverse weather conditions, walk for extensive periods of time, and lift up to 50 pounds
• Ability to work evening and weekend requirements
• Proficient time management skills and ability to prioritize
• Strong written and verbal communication skills

Responsibilities

• Gains familiarity with Customer Care concepts, procedures, and methodologies.
• Performs entry-level assignments within a specific region or business area.
• Responds to customer-generated tickets and provides thoughtful, personalized communication.
• Asks questions and actively listens to customers to understand their issues, demonstrating respect and concern at all times.
• Assists with or performs a range of customer support duties, including providing billing and pricing information to customers.
• Resolves standard issues remotely and educates customers on steps for issue resolution.
• Tracks down information needed to accurately and appropriately respond to customer questions and needs.
• Arranges product returns/exchanges and performs add, change, delete requests in hosted platforms.
• Schedules service appointments if the problem cannot be remotely resolved.
• Trains customers in product use and functionality.
• Follows established procedures, escalating difficult or unexpected issues to more senior team members or supervisor for help and/or resolution.
• Promotes Cable One products, features, and services for potential upselling.
• Documents customer inquiries, status, and resolution.
• Follows up with customers to ensure satisfactory issue resolution.
• Learns and complies with Cable One Customer Care practices and policies.

Benefits

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed