Customer Care Specialist I - Payment Solutions
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About The Position
The Customer Care Specialist I - Payment Solutions will work directly with our customer base and payment partners. You will serve as the link between AppFolio Property Manager, the customer, and our partners, operating as the face of our company to create AppFolio promoters. This position is one of the most important roles at AppFolio and any successful SaaS business as it directly impacts customers' lifetime happiness, retention, and compliance with payment processing standards. By providing distinctive service and product assistance, and efficiently managing and addressing risks, our CCSs help our customers run a better business using our business management and accounting software.
