Customer Care Specialist - HYBRID

Culligan Quench • Grapevine, TX

86d • $20 - $20

About The Position

Culligan Quench is seeking a HYBRID Customer Care Specialist in the King of Prussia, PA or Grapevine, TX area. The HYBRID Customer Care Specialist is responsible for delivering world-class customer service by efficiently processing service orders, handling complex billing requests, and collaborating with other departments to resolve additional inquiries. This role focuses on building and maintaining strong relationships with clients and internal teams by providing prompt, accurate support that fosters customer loyalty. The Customer Care Specialist will address incoming calls, respond to customer inquiries, resolve complaints, and provide detailed information about products and services.

Requirements

• Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)
• Must be able to exhibit empathy and understanding over the phone and email
• Must have a 'customer-centric' attitude with an eagerness to provide world-class customer service
• Ability to communicate clearly and professionally, both verbally and in written correspondence
• Strong attention to detail
• Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc.
• Process Compliance: Follows all documented processes & department policies to provide customer support
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus

Nice To Haves

• Bilingual (Spanish)

Responsibilities

• Answer incoming customer calls in a professional and courteous manner
• Field customer inquiries via phone or through electronic inquiries
• Document and update customer records in the database during and after each call
• Quickly and accurately resolve customer issues upon presentation or expedite the issues in accordance with established processes
• Meet or exceed all position key performance indicators/metrics (KPI’s)
• Follow call scripts and guidelines while maintaining a natural and empathetic conversation
• Stay updated on company policies, product updates, and trainings

Benefits

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• 15 days PTO and 10 paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level