Customer Care Specialist (Dimensions Care Partner)

Goodstart Corporate•San Francisco, CA

26d•Hybrid

About The Position

As a customer care specialist, you will play a pivotal role in solving day to day challenges and empowering our centre teams to focus on what matters most – supporting children and families. You’ll be the first point of contact for our rostering and time & attendance system enquiries, using your natural technology problem solving skills to provide timely and effective solutions. At Goodstart we call this a Dimensions Care Partner, forming part of our dedicated Dimensions system and labour support team. Bring your energy, curiosity and commitment to great service, and make a real difference every day!

Requirements

Have exceptional written and oral communication skills with adaptability
Be able to manage multiple systems and excel in a high- paced, high-volume environment
Be highly organised with attention to detail and a great work ethic
Be tech savvy with a willingness to learn and grow your knowledge
Have intermediate Microsoft Suite experience including Excel, Word, and Teams
Hold a QLD Blue card or be willing to obtain
Reside in South East Queensland and have access to reliable transport

Nice To Haves

Have knowledge of UKG (Dimensions)
Have experience in workforce management, systems, time & attendance, human resources or payroll related positions
Have previous experience in workforce planning or resource scheduling
Have time & attendance data review experience relating to pay files

Responsibilities

Be customer focused with a friendly, inquisitive demeanour
Deliver support and advice to customers in line with Goodstart Policies and Guidelines, and Award legislation and provisions
Liaise with internal teams to ensure accurate and timely processing of requests
Be a team player with the ability to work autonomously when required

Benefits

Hybrid work arrangements giving you more work/life balance across a Monday to Friday roster - No weekends or late nights!
Full training across our systems and platforms
Excellent team culture based on collaboration and support
The chance to make a real difference in the lives of our centre teams
Personal and career growth opportunities with a strong emphasis on individual development
Access to discounted childcare (up to 15%)
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
Free annual flu shot (optional)
Option to purchase extra leave for even greater work life balance
Salary Packaging benefits which reduce your taxable income to increase take home pay
First Nations Support and Cultural Leave
Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes