Customer Care Specialist - Devices
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About The Position
As a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as a Toast expert to help Toast’s customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments. The Device campaign at Toast helps our restaurant customers from the call center with our cloud-based system to ensure the clients functionality, security and PCI compliance. The team resolves immediate concerns, identifies potential issues, and provides customized configuration recommendations.
