Customer Care Specialist 1 - Ohio (Remote)

Nordstrom • Cincinnati, OH

22h • $16 - $24 • Remote

About The Position

In this Customer CARE Specialist 1 role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls in a virtual, call center environment from customers across the country during peak/scaled events. The ideal Customer CARE Specialist 1 is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers. This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: OHIO Shifts: Full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required. Paid! Training: Start dates as soon as April 20th Training: Monday - Friday for 4 weeks 7:00AM – 4:00PM PST (Attendance at training is required) Work from Home Subsidy! $50/month

Requirements

• 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
• The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
• Excellent communication skills
• The ability to work in a fast-paced environment and demonstrate a high sense of urgency
• Understanding of computer systems and troubleshooting issues with minimal assistance
• Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• A quiet, distraction free, secure home workspace
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
• Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Cellular Based, Satellite Internet, or Wi-Fi)

Responsibilities

• Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
• Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
• Process orders and enter data into order entry system via incoming phone contacts
• Track customer packages
• Other duties as assigned

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed