Customer Care Specialist 1 - Oregon (Remote)

Nordstrom • Portland, OR

1d • $16 - $26 • Remote

About The Position

In this Customer CARE Specialist 1 role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls in a virtual, call center environment from customers across the country during peak/scaled events. The ideal Customer CARE Specialist 1 is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers. This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: OREGON Shifts: Full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required. Paid! Training: Start dates as soon as February 9th Training: Monday - Friday for 4 weeks 7:00AM – 4:00PM PST ( Attendance at training is required) Work from Home Subsidy! $50/month A day in the life… Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts Process orders and enter data into order entry system via incoming phone contacts Track customer packages Other duties as assigned

Requirements

• 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
• The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
• Excellent communication skills
• The ability to work in a fast-paced environment and demonstrate a high sense of urgency
• Understanding of computer systems and troubleshooting issues with minimal assistance
• Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• A quiet, distraction free, secure home workspace
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
• Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly ( No Cellular Based, Satellite Internet, or Wi-Fi)

Nice To Haves

• 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)

Responsibilities

• Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
• Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
• Process orders and enter data into order entry system via incoming phone contacts
• Track customer packages
• Other duties as assigned

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees