Customer Care Services Director - 311 Call Center
Austin Energy•Austin, TX
454d
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About The Position
The Customer Care Services Director for the 311 Call Center provides senior-level leadership and oversight for the City of Austin's 311 information call center, which operates 24/7. This role is responsible for strategic management, program development, and ensuring high-quality customer service delivery. The director will lead a team, manage budgets, and ensure compliance with regulations while fostering positive relationships with internal and external stakeholders.
