Customer Care Service Support Coord 1

Johnson Controls•Poca, WV

19h•$21 - $31

About The Position

Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: Competitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More! What you will do Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner. How you will do it Parts Ordering/PO Creation Support The CSC will update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC Initials Assists with the creation of L&M quotations. Create and track RMAs, prepare shipments for return, track receipt, and follow up on any delays Update on-call list Track & report yearly, monthly, and quarterly inventory counts Creation of new vendor and Subcontract paperwork Various Report Tracking (Vibration, Oil, Refrigerant) Maintain/Create Customer Bill to Account Information, reconcile updates Periodically performs duties of the Customer Resource Coordinator as overflow demands New Trunk Creations/Close Inventory Trunks, tool, and product inventories Ordering/tracking of uniforms Other duties and administrative activities as assigned What we look for

Requirements

High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Must have proficient computer skills within the following applications: Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
Able to prioritize work activities based upon financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.

Nice To Haves

Associate’s degree preferred.
Experience and/or basic project accounting or costing principles are desired.

Responsibilities

Coordinates employee safety statistics
Track safety training
Track and manage truck inventory counts
Generate on-call schedules
Assist with customer surveys
Follow up on connected system’s needs
Schedule customer service requests, from initiation to service completion
Maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads
Generate and track customer orders
Process shipments
Track branch, and vehicle inventories
Set up new customer accounts
Work with vendors on invoice and shipment issues
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations
Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner
Update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC Initials
Assists with the creation of L&M quotations
Create and track RMAs, prepare shipments for return, track receipt, and follow up on any delays
Update on-call list
Track & report yearly, monthly, and quarterly inventory counts
Creation of new vendor and Subcontract paperwork
Various Report Tracking (Vibration, Oil, Refrigerant)
Maintain/Create Customer Bill to Account Information, reconcile updates
Periodically performs duties of the Customer Resource Coordinator as overflow demands
New Trunk Creations/Close Inventory Trunks, tool, and product inventories
Ordering/tracking of uniforms
Other duties and administrative activities as assigned