Customer Care Sales Reception - Waikiki/Kapolei - Bilingual Japanese

Marriott International • Honolulu, HI

421d

About The Position

The Specialist Sales Front Desk position at Marriott Vacations Worldwide involves providing exceptional customer service to guests and owners, ensuring memorable vacation experiences. This role requires bilingual proficiency in Japanese and entails working at Ko Olina Beach Club and Waikiki, where the focus is on creating meaningful moments for guests while achieving sales goals.

Requirements

• Bilingual in Japanese (speak, read, and write).
• Sales or customer service experience.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to perform physical tasks such as reaching overhead, bending, twisting, pulling, and stooping.

Nice To Haves

• Previous sales experience preferred.

Responsibilities

• Meet and greet guests as they arrive for scheduled sales presentations or visit the sales gallery.
• Ensure guests are comfortable and offer refreshments while they wait for sales presentations.
• Provide the highest level of service to exceed budgeted sales presentations and volume production goals.
• Promote awareness of brand image internally and externally.
• Create, log, and expedite premiums (gifts) for site marketing programs.
• Anticipate and address guests' needs professionally and promptly.
• Contribute to team goals and follow company policies and safety procedures.

Benefits

• Uncapped earning potential (wages, monthly incentives, annual bonuses, contests).
• Medical/Dental/Vision/401K opportunities.
• Travel discounts.
• Credit Union Membership.
• Tuition Reimbursement.
• Professional Counseling & Family Support.
• Growth and Development Opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed