Customer Care Research Analyst

Paysafe Ltd•Jacksonville, FL

About The Position

This position is responsible for identifying discrepancies, conducting investigations, collecting and analyzing data that could potentially have a monetary impact or otherwise to our Business and/or our Merchants. This position requires strong analytical skills and problem solving to effectively advise Managers and other decision makers on the appropriate course of action to solve problems. Analyst must weigh the cost and benefits of alternative solutions or approaches in their recommendation to Management. In addition, this position requires the ability to appropriately communicate sensitive information and to judge how and with whom this information should be shared.

Requirements

Highly organized with advanced multi-tasking and follow-up skills.
Highly proficient in MS Office, including Excel, Word, and Email
Attention to detail and accuracy of work at all times
Good command of the English language, both written and spoken
Excellent oral, written and analytical skills
Professional and effective written and oral communication skills with management, fellow employees, sales offices and merchants.
High level of integrity and trustworthiness due to the sensitivity and confidentiality of information and data that is handled
Exceptional organizational skills required to manage varying types of projects with overlapping timelines
Conscientious about quality and timeliness of deliverables
Must be able to take initiative. Doing things to improve the department without being asked.
Must be adaptable, flexible and willing to change without complaint.
Ability to deal with high stress situations.
Customer service oriented
Strong team-player able to collaborate with individuals at all levels within the organization
Ability to handle multiple assigned tasks within allotted timeframes.
Dependable and consistent
Ability to Think Outside the Box
Ability to be a good listener
Ability to work as an individual or in a team setting
Professional and effective written and oral communication skills with management, fellow employees, sales offices and merchants.
High level of integrity and trustworthiness due to the sensitivity and confidentiality of information and data that is handled
Must be able to take initiative. Doing things to improve the department without being asked.
Must be adaptable, flexible and willing to change without complaint.
Ability to deal with high stress situations.
Customer service oriented
Dependable and consistent
High School Diploma or equivalent
Advanced Excel

Nice To Haves

One (1) years' experience in customer service (Preferred)

Responsibilities

Monitor the effectiveness of recommendations, including timelines for completion
Follow communication guidelines according to policies and procedures.
Liaise with other departments to identify issues, solve problems or share communication.
Maintain accurate records.
Keep up to date with processor changes/enhancements
Able to produce quality work and thrive in a dynamic and fast-paced environment
Ability to handle multiple assigned tasks within allotted timeframes.
Assist with special projects and perform other duties as needed or assigned.
Perform other duties as assigned by management.
Work reports daily and communicate any major findings to management team.