Customer Care Representative
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Customer Care Representative at Omaha Public Power District (OPPD) plays a crucial role in supporting the department's responsibilities by responding to a wide range of electric service-related inquiries from both residential and business customers. This position is essential, meaning that during times of business necessity and continuity needs, the representative will be required to report to work and may need to work hours beyond their normal shift. The representative must maintain regular and predictable attendance in alignment with departmental policy and be available for overtime work and call-outs as required to ensure the efficient operation of the department. In this role, the Customer Care Representative assists customers through various communication channels, including telephone, in-person, fax, mail, and email. They provide information on a variety of topics such as energy usage, outages and service restoration, billing and rates, account security, payment plans, and OPPD's product and service offerings. The representative is responsible for initiating a large variety of customer service-related transactions, including service requests for starting, stopping, and transferring services, billing adjustments, payments, and outage requests. Additionally, they must maintain knowledge of the systems that support Customer Care Services and ensure that customer billing and contact information is kept updated and accurate.
