Customer Care Representative
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About The Position
The Customer Care Representative provides exceptional support to the Steel Commercial Organization and its customers throughout the sales life cycle of our products both domestically and abroad. Serving both internal and external customers; this role requires keen attention to detail; excellent oral, written, and interpersonal skills; and a willingness to learn and stay abreast about WireCo, our products, and the market. This role is critical to ensuring customer satisfaction and fostering long-term relationships. The Customer Care Representative must exhibit the behaviors of the WireCo Business System (WBS): Teamwork - welcomes an environment of inclusiveness and healthy debate that reflects our team’s strength. Accountable – celebrates our successes, learns from failures, avoids excuses, and owns the outcomes of our efforts. Self-Aware – demonstrates an understanding of our strengths and needs, considering how our actions impact others. Noble Intent – acts in the interests of others, approaching our work with integrity to ensure the best outcome. Determined – takes initiative, shares ideas and finds solutions to win and achieve our goals. Transparent – promotes open and honest communication and constructive feedback for clarity and truth. Curious – seeks knowledge and outside input to test our way of thinking, challenging the status quo.
