Customer Care Representative

McGrath RentCorp • Dallas, TX

398d

About The Position

The Customer Care Representative serves as the primary point of contact for both external and internal customers at TRS-RenTelco. This role involves responding to customer inquiries, documenting calls, resolving issues, and providing technical support. The representative must possess excellent communication skills and the ability to manage a high volume of calls while maintaining a service-oriented mindset.

Requirements

• 2+ years in a customer support environment
• Associate's Degree or equivalent experience
• Ability to work Monday-Friday 10am-7pm
• Strong attention to detail
• Strong computer skills including MS Office and Excel
• Excellent customer service and problem-solving skills
• Strong interpersonal, communication, and organizational skills
• Proven analytical, decision-making, and negotiation skills
• Advanced verbal and written communication skills
• Bilingual is a plus

Responsibilities

• Handle and process customer service calls related to the rental of electronic and environmental test equipment.
• Provide final resolution for service calls including repairs, returns, exchanges, and equipment un-sells.
• Assess situations independently for the benefit of both the customer and the company.
• Evaluate returned equipment and determine its status.
• Resolve discrepancies with customers and provide necessary documentation or return logistics.
• Provide technical expertise to internal support staff and external customers.
• Continuously learn about the business, customers, and equipment to meet changing needs.

Benefits

• 401(k) Retirement Plan with Company Match
• On-site Gym
• Company Paid Life Insurance
• DailyPay
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Pet Insurance
• 10.5 company-paid holidays + 1 floating holiday
• Resources for wellness topics like nutrition, exercise, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: Associate degree