Customer Care Representative
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About The Position
The Customer Care Representative at MacKenzie-Childs plays a crucial role in ensuring customer satisfaction by assisting with order placements and addressing any issues that may arise. This position requires a proactive approach to customer service, where representatives will engage with customers through various channels including email, live chat, and telephone. The primary responsibility is to read and respond to customer inquiries promptly and courteously, ensuring that all communications reflect the company's commitment to quality service. In addition to handling new orders, the representative will also troubleshoot complaints, errors, and account questions, providing solutions that are fair to both the customer and the company. The role involves a significant amount of follow-up to ensure that any open customer issues are resolved efficiently. Representatives are expected to make outbound calls to assist customers further, which constitutes a smaller portion of their responsibilities. This position is designed for individuals who thrive in a fast-paced environment and can manage multiple tasks while maintaining a high level of attention to detail. The representative must be self-motivated and possess strong interpersonal and communication skills, as they will be the face of the company to its customers. The role requires onsite work in Auburn, NY, and involves rotating weekend shifts as needed to meet business demands.
