Customer Care Representative

Pathnostics • Irvine, CA

378d • $39,520 - $45,760

About The Position

The Customer Care Representative at Pathnostics plays a crucial role in providing exceptional support to clients and patients, ensuring they receive timely and accurate information regarding their diagnostic needs. This position emphasizes a patient-first approach and requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Requirements

• At least 1 year of experience in customer service
• Bachelor's degree is a plus
• Ability to adapt to changing procedures, policies, work environment, and responsibilities
• Ability to communicate effectively, document, and follow instructions with a high level of accuracy
• A patient-first, mission-oriented mindset

Responsibilities

• Provide world-class customer service and build rapport with clients, patients, and Sales Department
• Handle high volume of inbound/outbound phone calls and emails
• Respond to inquiries via phone, email, and fax promptly and in a polite manner
• Evaluate and respond to inquiries and concerns from clients and Sales Representatives
• Resolve routine held specimens and Additional Information Required cases
• Relay case rejections to Sales Department within Salesforce
• Distribute patient reports to appropriate facilities via fax, email, etc.
• Provide patient report summary to clients upon request
• Generate 'Corrected/Amended/Addended' report and follow up accordingly
• Document all client interactions in Salesforce and Laboratory Information System (LIS)
• Other duties as assigned

Benefits

• $19-$22/hour, depending on experience
• 2 weeks vacation + 1 week of sick time off
• Paid holidays
• Employee and Dependent Health Insurance
• Optional FSA/DCA
• Dental, Vision, Life Insurance
• Voluntary Pet Care benefit
• 401(k)
• Employee Assistance Program (mental health, child & eldercare issues, etc.)
• Starting at $1,000 Employee Referral Bonus program
• Wellness and Culture Club programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees