Customer Care Representative - Bilingual (English/Spanish)

Kintegra Health•Gastonia, NC

10d

About The Position

Under the direct supervision of the Customer Care Manager, this position is responsible for timely and accurate recording of patient demographics, insurance information, patient scheduling, and appropriate transfers.

Requirements

Must be able to sit, stand and walk for long periods.
Ability to read and understand the English language.
Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
Bilingual. Spanish and English speaking.
One year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience.
Knowledge of medical office software for the following: updating patient demographic information, scheduling and call transfers.
Requires excellent verbal communication skills.
Must be able to work with changing priorities.
Requires excellent organizational, problem solving and critical thinking skills.
Must be able to interact with individuals of all cultures and levels of authority.
Requires the ability to maintain confidentiality.
Must be able to function as part of a team.
Must possess initiative.
Basic medical terminology required, knowledge could be obtained through formal classes or work experience.
High School Diploma or GED certificate required

Nice To Haves

Proficient in use of all computer software utilized in practice

Responsibilities

Must be able to interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting.
Must be able to schedule patient appointment under guidelines of administration
Must be able to problem solve and have critical thinking skills
Must be able to explain policy and procedures to patients and staff
Must be able to interview patient to obtain personal and financial information
Must be able to understand and maintain patient confidentiality
Utilize PMG System: - Schedule patient appointments - Update patient demographics & Insurance - Register new patients - Query for patient financial records
Must be able to provide referral information to the appropriate departments and staff
Must be able to complete basic patient assessments prior to transferring patients to the triage department
Perform other duties as assigned