Customer Care Representative

Philadelphia Corporation for Aging • Philadelphia, PA

21h • $41,193 - $47,686

About The Position

Under the supervision of the Aging and Disability Resource Center Manager, this position performs the ADRC’s Person Centered Counseling function and provides the PCA Helpline assessment for other services. This position focuses on consumers seeking services from the Area Agency on Aging (AAA). This position has a requirement of in-office duties at least two days per week. Responsibilities include providing information and referral services related to the Aging and Disability service network in Philadelphia County through multiple channels.

Requirements

• Bachelor's Degree (preferred)
• Knowledge of Aging and Disability resources
• Multi-lingual applicants (preferred)
• Minimum 1-2 years’ experience in social work or call center environment.
• Face to face interviewing skills a plus.
• Competence with computer technology and databases including Microsoft Office.

Responsibilities

• Interact with people who come to PCA offices looking for help, assistance and information concerning programs and services available through PCA and/or the Aging and Disability service network in Philadelphia County.
• Screen and provide Person Centered Counseling to eligible consenting consumers. Person Center Counseling is available to an individual with multiple Long-Term Service and Support Needs
• Attend all Person-Centered Counseling training and other required Aging and Disability network training.
• Responsible for staying informed and up to date about local aging and disability system resources.
• Proficient use of systems and processes used to complete Person Centered Counseling and PCA telephone systems, including Language Line, when needed
• Conduct intake and referral for PCA services and programs.
• Maintain records and produce reports as required.
• Contribute to upholding a highly supportive team culture.
• Performs other duties as assigned by supervisor or department head.

Benefits

• Medical, prescription drug, vision, and dental coverage
• Flexible spending plan (health and dependent care)
• EAP, life insurance, short- and long-term disability insurance
• Pre-tax commuting, and parking benefits
• 403(b) retirement plan with employer contributions and optional employee pre-tax contributions.
• Annual paid time off and vacation will be based upon tenure (Note: vacation and personal days are front loaded and are pro-rated if date of hire is not January 1st; sick days are accrued based on hours worked).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees