Customer Care Representative

BHS Corrugated & Robotics • Charlotte, NC

7d

About The Position

BHS Corrugated North America is seeking a Customer Support Representative to act as the primary point of contact for customer inquiries and escalations. This is a mid-level role requiring ownership, strong judgment, and the ability to manage complex situations independently from intake through resolution.
This role is not entry level. You’ll be trusted to coordinate across teams, communicate confidently with customers, and keep issues moving—especially when pressure is high.

Requirements

• 3+ years of customer service, coordination, or support experience
• Manufacturing, industrial, logistics, or technical environment preferred
• Experience owning cases or tickets end-to-end
• Familiarity with CRM/ERP tools (Dynamics, SAP, Salesforce, or similar)
• Someone with tough skin who stays professional and calm with frustrated customers
• A self-sufficient coordinator who doesn’t need constant direction
• A fast learner who can pick up systems, processes, and terminology quickly
• Someone comfortable working in CRMs and owning accurate, detailed records
• A communicator who can set expectations and keep people aligned

Nice To Haves

• Corrugated industry experience and bilingual skills are a plus
• Ability to participate in up to 25% on-call rotation

Responsibilities

• Own customer cases from first contact through final resolution
• Serve as the primary contact for high-priority or time-sensitive issues
• Communicate clearly during investigations, downtime events, and escalations
• Triage and prioritize issues based on urgency and production impact
• Lead first-level escalations and coordinate with service, parts, and technical teams
• Maintain accurate, detailed case documentation within CRM/ERP systems
• Identify recurring issues and share trends to support continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed