Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic). Processes applications for service and extension of facilities. Responds to customer inquiries and complaints (i.e. bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. Responds to maintenance concerns and emergencies during storm restoration. Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines (customer may include attorney, collection vendors, and/or insurance companies). Records online entries of customer transactions into set operating systems. Provides account information to customers and explains bill service policies and customer rights. Able to work effectively with all areas of the Company to obtain pertinent information to serve customer. Conducts credit and collection work as necessary, including deposits, final/charge off collection, Sundry and Legal. Receives and logs customer inquiries, complaints, and requests for adjustments on residential and small business or industrial accounts. Initiates service orders, WMS orders and performs associated action, as requested.