Customer Care Representative

Life Extension•Las Vegas, NV

48d

About The Position

This position is responsible for answering inbound order placement calls for customers. This role also responds to general inquiries, all while providing exceptional service.

Requirements

High school diploma or equivalent
2+ years experience providing exceptional customer service
Demonstrated ability to communicate clearly and articulately
Advanced analytical, problem solving, and decision making skills
Proven experience in an environment that requires strong multitasking skills
Proficient with Microsoft Office programs

Nice To Haves

Preferred 1-2 years experience in a call center environment

Responsibilities

Process customer orders in a calm, reassuring and professional manner that promotes the company s customer-centered philosophy
Follow appropriate system suggestions on additional product options
Accept and quickly apply coaching and feedback in order to improve individual performance and customer experience
Successfully handle multiple tasks such as actively listen to our caller s needs while navigating internal systems and consistently provide resolution using existing policy (utilize support staff when needed) to support the customer-centered philosophy
Successfully work in a fast-paced and ever-changing environment while meeting performance expectations as set forth by the company
Seek out accurate and complete information to all callers in each situation
Demonstrate reliability and punctuality in reporting for scheduled work
Demonstrate flexibility as needed to meet the fluctuating business needs (i.e. overtime, delayed lunches and/or breaks)
Regular attendance is an essential function of this position
Additional duties as assigned