Customer Care Representative (Part-Time)

MBS • Columbia, MO

3d • Onsite

About The Position

At MBS, our primary goal is to provide customers with state-of-the-art technology, maintain genuine partnerships, and offer superior knowledge of the textbook industry in an effort to simplify course material distribution for educational institutions. That's why we employ dedicated teams of customer service and sales representatives, and operations personnel to ensure each of our customers are offered the same attention to detail.
To support this mission, we are seeking Part-Time Customer Care Representatives to join our inbound contact center team, servicing private K-12 and higher education institutions. In this role, you will provide customer satisfaction through effective and timely resolution of a variety of customer inquiries through phone, chat and email.

Requirements

• Excellent verbal and written communication skills are essential.
• Ability to handle difficult customer situations with confidence while maintaining a calm demeanor.
• Ability to consistently demonstrate positive and cooperative behavior with customers and coworkers.
• Must be capable of independent work and possess logical problem-solving skills.
• Developed technical skills relating to software, hardware, and operating systems.
• Experience with computer applications (Microsoft Office and Adobe products).
• Excellent knowledge of Internet Browsers (Edge, Firefox, Chrome, and Safari).

Nice To Haves

• Minimum one year of previous customer service experience preferred

Responsibilities

• Digital Product Support
• Walk customers through accessing digital content through our website.
• Utilize online tools to resolve digital product access issues.
• Act as customer liaison with publishers.
• Create trouble-tickets to ensure problem resolution.
• General Customer Support
• Assist customers with untimely delivery and/or track packages.
• Act as liaison with shipping carriers to resolve delays or request rerouting of packages.
• Resolve book quality concerns.
• Correct order fulfillment errors
• Provide information and walk customers through the course materials buyback procedures.
• Give authorization to and provide instructions for returns.
• Utilize internal database to provide product information to customers.
• Correspond with internal departments on resolution of concerns reported by customers.
• Order Placement
• Assist customers with general website navigation.
• Assist customers by placing an order over the phone or on our website.
• Verify availability of institutional funds.
• Additional responsibilities as required.

Benefits

• We believe your success is our success, and we’re committed to supporting you in every aspect of life. At MBS, we offer a comprehensive benefits package designed to promote physical, mental, and financial well-being. Our full-time employees receive access to medical, dental, and vision coverage; a 401(k) plan; life and disability insurance; earned time off and holidays; and a broad range of additional benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees