CUSTOMER CARE REPRESENTATIVE - TIER 1
About The Position
This position involves processing customer orders in a professional and customer-centered manner. The representative will be expected to follow system suggestions for additional products, accept and apply coaching to improve performance and customer experience. Key aspects include successfully handling multiple tasks, actively listening to callers, navigating internal systems, and providing resolutions based on existing policy, utilizing support staff when needed. The role requires working effectively in a fast-paced and ever-changing environment while meeting performance expectations. The representative must seek out accurate and complete information for all callers, demonstrate reliability and punctuality, and show flexibility to meet fluctuating business needs, including potential overtime or adjusted breaks. Regular attendance is an essential function of this position, and additional duties may be assigned.
Requirements
- High school diploma or equivalent
- 2+ years experience providing exceptional customer service
- Demonstrated ability to communicate clearly and articulately
- Advanced analytical, problem solving, and decision making skills
- Proven experience in an environment that requires strong multitasking skills
- Proficient with Microsoft Office programs
Nice To Haves
- 1-2 years experience in a call center environment
Responsibilities
- Process customer orders in a calm, reassuring and professional manner that promotes the company’s customer-centered philosophy
- Follow appropriate system suggestions on additional product options
- Accept and quickly apply coaching and feedback in order to improve individual performance and customer experience
- Successfully handle multiple tasks such as actively listen to our caller’s needs while navigating internal systems and consistently provide resolution using existing policy (utilize support staff when needed) to support the customer-centered philosophy
- Successfully work in a fast-paced and ever-changing environment while meeting performance expectations as set forth by the company
- Seek out accurate and complete information to all callers in each situation
- Demonstrate reliability and punctuality in reporting for scheduled work
- Demonstrate flexibility as needed to meet the fluctuating business needs (i.e. overtime, delayed lunches and/or breaks)
- Regular attendance is an essential function of this position
- Additional duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
