Customer Care Representative

Assurant

52d • $15 - $27 • Remote

About The Position

At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.

What Sets Us Apart:

Benefits from Day One – Medical, dental, vision, and more
Paid Time Off – Including holidays
Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
Comprehensive Training – Paid virtual training to set you up for success

Note: This role does not involve cold calling, sales, or contract upgrades.

Requirements

• High school diploma or GED
• Customer service experience (call center, insurance, or banking preferred)
• Strong communication, listening, and problem-solving skills
• Ability to multitask using technology in a fast-paced environment
• Reliable high-speed internet (25 Mbps down / 6 Mbps up)
• Quiet, distraction-free home office setup

Nice To Haves

• 2+ years of customer service experience
• Prior remote work experience

Responsibilities

• Handle inbound customer calls and/or e-mails with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed
• Participate in special projects and adapt to evolving priorities
• Deliver a WOW experience on every call—customers should hear your smile!

Benefits

• Medical, dental, vision, and more
• Paid Time Off – Including holidays
• Advancement opportunities
• Tuition reimbursement (up to $5,000/year after 6 months)
• Paid virtual training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees