Customer Care Representative

Standard Process Inc.•Town of Palmyra, WI

17h•Hybrid

About The Position

For more than 95 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. We value compassion, accountability, respect, and excellence. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally. We’re currently seeking a Customer Care Representative who is passionate about helping others and delivering exceptional service. If you're solution-oriented, detail-driven, and thrive in a collaborative environment, we’d love to meet you! As a member of our Customer Care team, you’ll be the helpful and knowledgeable point of contact for customers and potential customers.

Requirements

High school diploma or GED required
Proficiency in Microsoft Outlook and Word
Active listening and strong problem-solving abilities
Excellent multitasking and organizational skills
Proficient typing skills, including 10-key
Clear and professional communication skills, both written and verbal
Positive attitude and strong interpersonal skills
Ability to manage sensitive customer interactions with tact and professionalism
Reliability and punctuality in a team-based setting

Nice To Haves

At least one year of customer service experience preferred
Call center experience is a plus
Experience with ERP systems is beneficial

Responsibilities

Receive and process product and literature orders by phone and email
Refer patients to Health Care Professionals within our network
Answer basic product information questions and assist with website navigation
Resolve customer issues including shipping delays, order errors, and missing packages
Maintain accurate customer account records
Support sales and marketing initiatives through product and literature promotions
Transfer calls to internal teams or field sales representatives as needed
Conduct follow-up calls to ensure customer satisfaction
Collaborate with internal departments to provide seamless service

Benefits

Competitive Pay – Including a robust salary and annual performance bonus
Comprehensive Health Coverage – Medical, dental, vision, and even pet insurance
Future-Ready Finances – 401(k) with company match and a generous profit-sharing plan
On-Site Childcare – With a highly accredited curriculum (yes, your kids will love it too)
Wellness That Works – Our award-winning wellness program includes: 24/7 on-site fitness center, Daily fitness classes and a personal trainer, On-site chiropractic and massage care, On-site life coach, Whole food café to fuel your day, $450 monthly supplement allowance
Time to Recharge – Generous paid time off and holidays
Keep Growing – Educational assistance to support your goals
Have Fun With Us – Company outings, celebrations, and team events

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