Customer Care Representative - Career Advancement Opportunities!!

Cassella Waste Systems, Inc. • Rutland, VT

45d • $18 - $24

About The Position

The Customer Care Representative provides outstanding service to our customers by responding to a high volume of inbound customer calls, inquiries, and requests, which may require research and investigation to resolve. The incumbent actively engages customers to ensure a complete understanding of the issues and provides accurate and efficient responses in a prompt, respectful, and courteous manner.

Requirements

• The successful candidate will have a high school diploma or GED
• 2-4 years of customer service or inside sales experience
• a demonstrated ability to work as part of a team in a collaborative environment
• be legally eligible to work in the US.
• Outstanding relationship management skills, excellent listening communication and problem solving skills, the ability to identify and develop sales opportunities are required.
• Demonstrated proficiency with Microsoft Office, typing proficient and a working knowledge of Microsoft Dynamic for CRM or similar software systems and related software are expected.

Nice To Haves

• An advanced degree, relevant sale certifications, prior sales experience and experience or interest in environmental and/or sustainability field are preferred.

Responsibilities

• Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.
• Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.
• Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.
• Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.
• Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.
• Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
• Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees