Customer Care Representative

Arketa

6d•$45,000 - $50,000

About The Position

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both. With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint. We’ve raised $15M in Series A funding and are growing quickly. It’s a unique moment to join us—we’re building a category-defining company in a fast-moving space, and we’re looking for teammates who are excited to help shape the future of wellness. The Role: Lovers of fitness and advocates for wellness businesses wanted! Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. We also represents the voice of our partners internally. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you! Fitness & wellness providers already using Arketa is a Bonus. 💃🏻

Requirements

You love meeting and helping new people, kindness comes easily to you, and you have a great attitude!
You have worked behind the desk of a wellness business (i.e. a yoga, pilates, bootcamp studio or something similar), using industry software like MBO, Arketa, or an equivalent
You have previous experience in a role requiring impeccable written communications across social and email
Have great judgment and can problem solve on your feet, always keeping the customer experience in mind
Ability to identify opportunities for process improvement that contributes to a first-class customer experience
Can explain complex issues clearly
Great at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goals
Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals
Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected of you
Four-year post-secondary education/Bachelor's degree (preferred)
1-2 years experience in a Customer Support, Communications/PR, or social-oriented role

Nice To Haves

Experience with Intercom, Slack, Notion and Google Suite a big plus. If not, the ability to learn new tech fast will be very important
Fitness & wellness providers already using Arketa is a Bonus.

Responsibilities

Support our Partners (customers) by answering their questions with speedy, friendly responses via chat or email
Go above and beyond in creating a magical experience for our customers by hopping on a Zoom call to walk through their inquiries
Guide new Partners through the onboarding and migrating process
Host weekly webinars
Troubleshooting and problem solving quickly to deliver fast responses
Turn grumpy folks into our biggest fans using empathy, transparency, and de-escalation
Become an expert on all things Arketa by learning new tools and keeping our customers educated
Always advocating for our Partners while also advocating for Arketa
Report on insights + industry feedback from customers to improve product features