Customer Care Representative

Labor Finders•Vidalia, GA

21h•$15•Onsite

About The Position

We are seeking to fill the position for a Customer Care Representative. This position is located in a fast-paced environment and requires proper phone and communication skills. You must have a high school diploma or GED and you must be able to pass a background check and drug screen

Requirements

Proper phone and communication skills.
High school diploma or GED
Pass a background check and drug screen

Responsibilities

Use proper telephone etiquette and techniques to answer customer calls promptly, politely, and professionally.
Handle customer inquiries both telephonically, by email, and by text.
Follow-up customer calls where necessary.
Document all call information according to standard operating procedures.
Resolve customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Ensure all customer issues are resolved appropriately and timely within company guidelines.
Ensure all orders are processed to meet service expectations.
Ensure customer information remains confidential and inaccessible to others.
Support eCommerce goals and daily operations.
Has detailed knowledge of all product lines, including material, color, and function. Suggests substitutions for the product that is no longer available.
Makes effective independent decisions representing day-to-day issues.
Ensure compliance with applicable occupational safety and health regulations.
Enhances organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.