Customer Care Representative

AgreeYa Solutions • Phoenix, AZ

37d • Hybrid

About The Position

AgreeYa is a global Systems Integrator and is seeking an experienced Communications Operations Specialist to join our growing team. As a Communications Operations Specialist we are seeking a data-driven storyteller to join our Global Communications team as a Communications Operations Specialist . This role is the analytical engine of our team, responsible for measuring the impact of our work and translating complex data into a compelling narrative of success. If you have an affinity for building beautiful presentations, a deep expertise in media analysis tools, and a passion for letting the data tell the story, this role is for you. You will be the central point for all communications metrics, highlighting the amazing work the team delivers and helping to shape our future strategy. Own and deliver weekly, monthly, and quarterly communications performance reports to leadership, key stakeholders, and the wider team. Manage our suite of media analysis and monitoring tools, ensuring data integrity and serving as the team's subject matter expert. Track, analyze, and report on key performance indicators including Share of Voice (SOV), message pull-through, sentiment, key media placements, and executive visibility. Create compelling, visually-driven presentations and dashboards that transform raw metrics into a clear and powerful story of the team's impact and value. Collaborate with regional and functional communications leads to ensure consistent metric tracking and reporting across all team activities and campaigns.
This will be an outbound call center position.
Employees with be calling and emailing clients to give them updates on their orders.
Employees will work from a set list of orders that are priority and work to contact and update the client as to the status of their order.
Employees will utilize internal systems to track and notate their work and who they have updated.
Resource must be willing to work 7A - 4P AZ Time, Will be required to be ONSITE on Wednesdays

Requirements

• Candidates must have customer service experience, call center experience preferred.
• Must be able to multi task and problem solve.
• Experience utilizing Microsoft Excel and Outlook are preferred.
• Resource must be willing to work 7A - 4P AZ Time
• Will be required to be ONSITE on Wednesdays

Responsibilities

• Own and deliver weekly, monthly, and quarterly communications performance reports to leadership, key stakeholders, and the wider team.
• Manage our suite of media analysis and monitoring tools, ensuring data integrity and serving as the team's subject matter expert.
• Track, analyze, and report on key performance indicators including Share of Voice (SOV), message pull-through, sentiment, key media placements, and executive visibility.
• Create compelling, visually-driven presentations and dashboards that transform raw metrics into a clear and powerful story of the team's impact and value.
• Collaborate with regional and functional communications leads to ensure consistent metric tracking and reporting across all team activities and campaigns.
• Employees with be calling and emailing clients to give them updates on their orders.
• Employees will work from a set list of orders that are priority and work to contact and update the client as to the status of their order.
• Employees will utilize internal systems to track and notate their work and who they have updated.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees