Customer Care Representative

Joyce Meyer Ministries•Fenton, MO

57d•Hybrid

About The Position

Are you interested in helping people connect with information and resources that equip them with Christian Principles to enjoy everyday life? Do you enjoy working in a fast paced dynamic environment? We have an exciting position to share. This is a wonderful opportunity to join our mission to Share Christ – Love People by providing excellent service to the friends and partners of Joyce Meyer Ministries by processing resource orders, answering prayer calls and providing resource information with an emphasis on competency, courtesy, compassion and consistency. We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference. The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.

Requirements

Proficient with Microsoft Office 365 – Outlook, Word, Excel
Knowledge of contact center software helpful
Customer service experience preferred
Agile professional with ability to juggle multiple priorities
Ability to work independently with minimal direction
Ability to work in a team environment and be detail oriented
Excellent verbal and written communication skills
Strong typing skills
Ability to learn new software & systems, technology and processes
Ability to remain calm in a stressful situation

Responsibilities

Builds lasting relationships with friends and partners
Understand and strive to meet or exceed customer care metrics
Engages in active listening, both verbal or written, and responds accordingly with efficiency and accuracy
Respond to written communication and verbal responses over the phone
Maintains knowledge of our resources, current and past campaigns via tools provided
Ability to enter data with speed and accuracy