Customer Care Representative

Standard Process • Palmyra, WI

2d • Hybrid

About The Position

Standard Process Inc. is a visionary leader in whole food nutrient solutions with over 95 years of experience. The company values compassion, accountability, respect, and excellence, fostering an environment where employees are seen as family and provided with tools for success. They are seeking a Customer Care Representative who is passionate about helping others and delivering exceptional service. The ideal candidate is solution-oriented, detail-driven, and thrives in a collaborative environment. This role involves being a helpful and knowledgeable point of contact for customers and potential customers, supporting the company's mission to help people live healthier, more vibrant lives.

Requirements

• High school diploma or GED required
• Proficiency in Microsoft Outlook and Word
• Active listening and strong problem-solving abilities
• Excellent multitasking and organizational skills
• Proficient typing skills, including 10-key
• Clear and professional communication skills, both written and verbal
• Positive attitude and strong interpersonal skills
• Ability to manage sensitive customer interactions with tact and professionalism
• Reliability and punctuality in a team-based setting

Nice To Haves

• At least one year of customer service experience preferred
• Call center experience is a plus
• Experience with ERP systems is beneficial

Responsibilities

• Receive and process product and literature orders by phone and email
• Refer patients to Health Care Professionals within our network
• Answer basic product information questions and assist with website navigation
• Resolve customer issues including shipping delays, order errors, and missing packages
• Maintain accurate customer account records
• Support sales and marketing initiatives through product and literature promotions
• Transfer calls to internal teams or field sales representatives as needed
• Conduct follow-up calls to ensure customer satisfaction
• Collaborate with internal departments to provide seamless service

Benefits

• Competitive Pay – Including a robust salary and annual performance bonus
• Comprehensive Health Coverage – Medical, dental, vision, and even pet insurance
• Future-Ready Finances – 401(k) with company match and a generous profit-sharing plan
• On-Site Childcare – With a highly accredited curriculum
• Wellness That Works – Our award-winning wellness program includes: 24/7 on-site fitness center, Daily fitness classes and a personal trainer, On-site chiropractic and massage care, On-site life coach, Whole food café to fuel your day
• $450 monthly supplement allowance
• Time to Recharge – Generous paid time off and holidays
• Keep Growing – Educational assistance to support your goals
• Have Fun With Us – Company outings, celebrations, and team events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees