Customer Care Representative - March 16th Start
About The Position
Customer Care Representative [Non-Exempt] - Next Class Starting March 16th This position is on site with the following shifts available: Shift 1: Monday through Friday 11:30 AM – 8:00 PM Shift 2: Tuesday through Friday 10:30 AM – 7:00 PM Saturday: 9:30 AM – 6:00 PM Shift 3: Tuesday–Friday: 10:30 AM – 7:00 PM with Sunday and one weekday off Purpose Deliver world-class customer service and sales support by professionally responding to customer requests, managing inbound and outbound calls, and ensuring customer satisfaction through accurate account management and effective communication. Drive operational excellence by supporting sales, technicians, and department heads to resolve issues impacting the customer experience.
Requirements
- High School diploma or equivalent.
- Previous customer service and/or inside sales experience preferred.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Ability to calculate basic math.
- Must pass a seven-year criminal background check and substance abuse testing.
- The ability to work onsite at our local office/center Monday through Friday or otherwise directed
- Ability to type 45 wpm.
- A High School Diploma or equivalent.
- At least one (1) year of experience in a call center environment is highly preferred.
- Ability to pass a criminal background check and drug screening.
Nice To Haves
- Experience in multi-state, high-growth, or field-based environments.
- Advanced communication and grammar skills.
- Experience with Pest Pac and Velocify systems
Responsibilities
- Handle inbound and outbound customer service-related calls, qualifying each call and determining customer needs.
- Maintain and update customer accounts, document all interactions, and set up Call Back services.
- Collect payments, schedule inspections and quality control visits, and resolve billing issues.
- Support sales and marketing initiatives, assist inside sales during peak hours, and meet or exceed performance metrics.
- Foster strong communication with platform branches to continuously improve customer experiences
Benefits
- 401(k matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
