Customer Care Representative - WFH
About The Position
We’re a modern insurance organization built differently — people-centered, technology-driven, and committed to growth. Our mission is to serve working families with dependable life and supplemental coverage while creating real opportunity for our team. Flexibility, purpose, and long-term development aren’t just ideas here — they’re how we operate every day. The Opportunity You’ll play a central part in delivering an outstanding client experience. After families enroll, you’ll continue supporting them — answering questions, providing clarity, and ensuring they feel confident in their decisions. Your work helps make insurance simple, understandable, and empowering.
Requirements
- Strong communication skills and a genuine desire to help others
- Comfortable using technology and working in a remote environment
- Organized, proactive, and self-motivated
- Legally authorized to work in the U.S. or Canada
Nice To Haves
- Customer service or insurance experience is helpful, but not required
Responsibilities
- Build and strengthen long-term relationships with clients
- Guide families through policy details, updates, and claims processes
- Clearly explain benefits so clients fully understand their coverage
- Work alongside leadership to ensure seamless onboarding and ongoing support
- Serve as the primary contact for service-related questions and needs
Benefits
- Remote Flexibility: 100% work-from-home with adaptable scheduling
- Consistent Pay: Weekly compensation plus performance incentives
- Ongoing Development: Structured training and mentorship
- Growth Potential: Advancement based on performance
- Supportive Culture: A purpose-driven team that values collaboration and shared success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
