Customer Care Representative

Terminix of the Triad • Greensboro, NC

14d • $17 • Onsite

About The Position

At Terminix of the Triad, we don't just answer phones - we protect peace of mind. As a locally owned business with over 90 years of trusted service, we take pride in creating career opportunities that reward hard work and dedication. In this Customer Service & Sales Representative role, you'll support customers with scheduling and service needs - and just as importantly, you'll turn inquiries into sales and offer additional services that meet their needs.

Requirements

• Have at least a year of experience in customer service or sales
• Love talking to people and solving problems
• Stay calm under pressure and enjoy a fast-paced workday
• Know your way around a computer and can multitask like a pro
• Have a sales mindset - confident, goal-driven, and persistent
• Are dependable, organized, and a team player

Responsibilities

• Answer inbound calls from existing and new customers.
• Assist with scheduling, payments, and customer retention.
• Convert service inquiries into sales.
• Make outbound calls to follow up on proposals or confirm service.
• Provide price quotes, track proposals, and follow up with leads.
• Resolve customer issues and escalate as needed.
• Deliver great service with a problem-solving mindset.
• Hit individual sales targets and support team performance goals.

Benefits

• Competitive hourly rate: $17/hour + commission
• Health, dental, and vision insurance
• Paid time off and 401(k) with company match
• Free or discounted pest control services
• Paid training and internal advancement
• Incentives and recognition for performance
• Stable career with a locally owned company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees