Customer Care Representative

Kompan A/S•Austin, TX

35d

About The Position

KOMPAN U.S. is building out a Customer Care Team. The Customer Care Representative is responsible for delivering exceptional service to clients throughout the playground life cycle. Team members will act as a liaison between customers, direct sales representatives, project managers, installers, and internal departments to ensure smooth project execution and long-term client satisfaction. As a global leader with an organizational focus on people, passion, progress, and performance, our mission is to create healthier and happier communities by delivering the best in play and fitness solutions. We're KOMPAN - let's play! Who We Are For more than 50 years, KOMPAN has researched, designed, and built innovative and imaginative commercial playground equipment and outdoor fitness sites that captivate all ages and abilities. In collaboration with our global headquarters in Denmark, KOMPAN designs, manufactures, and installs more than 1,000 sites a month across 90 different countries. Our North American headquarters, located in Austin, Texas, supports field sales around the U.S. and Canada. At KOMPAN, we take pride in our commitment to the global environment. We exceed sustainability efforts and make it possible to lower carbon emissions by utilizing recycled ocean waste, consumer-recycled plastics, and textile wastes to create playgrounds that are born green or made green.

Requirements

3 or more years of customer service experience
High School Diploma/GED required; advanced education preferred
Excellent communication skills
Ability to prioritize projects and independently manage workload
A supportive team player with excellent interpersonal and communication skills

Nice To Haves

Understanding of construction is a plus

Responsibilities

Customer Communication: Respond to client inquiries via phone, email, or CRM system regarding products, orders, project timelines, and aftercare.
Issue Resolution: Handle customer concerns professionally and efficiently. Ensure follow-up and resolution.
Documentation & Records: Maintain accurate records of communications, installation dates, service calls, and warranty status in the customer database.
Post-Installation Support: Follow up with clients after installation to ensure satisfaction and provide guidance on maintenance or support needs.
Customer Feedback: Evaluate customer satisfaction using post project surveys. Make recommendations on improvements for future experiences.
Team Collaboration: Work closely with sales, operations, design, and installation teams to provide a seamless customer experience.
Customer Relationships: Collaborate with Direct Sales Representatives to build and maintain rapport with customers after project completion.
Other duties as assigned